🔒 Legal Document

Re4 Privacy Policy — Our commitment to keeping your data safe

Re4 believes that every member's personal data belongs to them — not to us. This Privacy Policy clearly outlines what data we collect, how it is used, and what rights you have.

Last Updated: January 2026
Encryption
SSL 256-bit
Data Sales
Never

6 Core Pillars of the re4 Privacy Policy

Get to know these core principles before reading the full details

SSL 256-bit Encryption

All your data on re4 is protected with industry-standard SSL 256-bit encryption. No unauthorized party can access your data — including our own staff, except where necessary.

Data Is Never Sold

Re4 will never sell your personal data to third parties. Your name, phone number, email address, and payment details are never shared with advertisers.

You're in Control of Your Data

Re4 members can view, correct, and request deletion of their personal data. Your data belongs to you — not re4.

Minimal Data Collection

Re4 collects only the data that is strictly necessary to deliver our services. No excessive or unnecessary information is collected.

Data Deletion After the Retention Period

Once the designated period following account closure has passed, re4 securely deletes your personal data. Some information may be retained for a limited time to meet legal obligations.

Transparent Policy in Plain Language

The re4 Privacy Policy is written in clear, straightforward language — free of complex legal jargon — so every member can easily understand it.

1. Introduction & Scope

By using the re4 platform, you agree to this Privacy Policy. This policy applies to the re4 website (re4.im), the mobile app, and all associated services.

Re4 is an internationally licensed online betting platform, and we place the highest importance on our members' privacy. The trust of millions of members in Bangladesh is our most valuable asset — protecting their data is our foremost responsibility.

This Privacy Policy explains what information re4 collects, why it's collected, how it's used, how long it's retained, and what rights you have. We've deliberately kept the language simple and clear, avoiding complex legal jargon.

Our Commitment in Brief

Re4 never sells your data, never shares it unnecessarily, and never uses it without your consent. You remain in full control of your information at all times.

2. What Types of Data Are Collected

Re4 collects only the information necessary to provide you with our services. Below is a breakdown of the types of data we collect.

Identity Information

Full name, date of birth, National ID number (for verification), passport details.

Contact Information

Mobile number, email address, residential address (where verification is required).

Financial Information

Transaction history, payment methods (bKash/Nagad numbers), deposit and withdrawal details.

Betting Activity Data

Betting history, preferred sports, win/loss records, and app usage patterns.

Technical Information

IP address, device type, browser information, operating system, session data.

Communication Records

Records of chats, emails, or calls made to customer support — for issue resolution purposes.

Important Note

Re4 never stores your full payment app (bKash/Nagad) PIN or password. All payments are processed exclusively through secure gateways.

3. How Your Information Is Used

Re4 uses collected data solely for the purposes listed below. Should data ever be used for any other purpose, you will be informed in advance.

  • Account Management: For registration verification, login security, and account protection.
  • Transaction Processing: To securely process deposit and withdrawal requests.
  • Fraud Prevention: To detect unusual transactions or suspicious activity.
  • Customer Support: To resolve your issues quickly and effectively.
  • Personalized Experience: To suggest content and offers tailored to your preferences.
  • Legal Obligations: Submitting required reports to regulatory authorities.
  • Responsible Betting: To analyse betting patterns, identify problematic behaviour, and provide appropriate support.
  • Service Improvement: To further enhance the performance of the re4 app and website.

4. Data Sharing Policy

Re4 never sells its members' personal data to advertisers or third parties. However, data may be shared in the following limited circumstances:

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — solely to process transactions.
  • KYC Service Provider: Trusted third-party service engaged for identity verification.
  • Legal Authorities: Under a lawful order from a judicial authority or regulatory body.
  • Security Partner: A specialist organisation working to prevent cyber fraud — only essential data is accessed.
  • Your data is never shared with advertisers or marketing companies.
  • Your data is never shared with other betting companies without your consent.
  • Your data is never sold or leased for commercial gain.

5. Data Security Measures

Re4 employs industry-standard, multi-layered security to protect your data. Our security team monitors systems 24×7.

Security Level
Encryption Strength99%
Server Security98%
Data Access Controls97%
Fraud Detection96%
Security Technology
  • SSL/TLS 256-bit Encryption
  • Two-Factor Authentication (2FA)
  • Firewall & DDoS Protection
  • Real-Time Anomaly Detection
  • Regular Security Audits
  • Encrypted Database Storage

While re4 maintains the highest security standards, no online platform can guarantee 100% security on the internet. You also have a role to play — use a strong password, never share it with anyone, and report anything suspicious to re4 support immediately.

6. Cookie Policy

The re4 website and app use cookies and similar technologies. Cookies are small text files stored in your browser.

Cookie Type Purpose Duration Can It Be Disabled?
Essential Cookies Essential Maintaining login sessions, security End of Session No — Required
Preference Cookies Preference Remembering Language, Theme & Settings Preferences 1 Year Yes
Analytics Cookies Analytics Improving our services by understanding usage patterns 6 Months Yes

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain re4 features to not function properly.

7. Your Data Rights

As a re4 member, you have several important rights regarding your own data. To exercise any of these rights, please contact re4 Support.

Rights Description Processing Time
Right to Know You can find out what information we hold about you. 7 Business Days
Right to Rectification You may request corrections to any inaccurate or outdated information. 3 Business Days
Right to Erasure Request deletion of personal data after account closure. 30 Days
Right to Object You can object to the use of your data for specific purposes. 14 Business Days
Right to Portability You may request a copy of your personal data. 14 Business Days

Please note that certain data may not be deletable before a specified period due to legal obligations. In such cases, re4 will inform you in detail.

8. Protection of Minors

Re4 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If re4 discovers that a minor has created an account, that account will be immediately closed and all collected data will be permanently deleted.

If parents suspect their child is using re4, please contact support@re4.im immediately.

Age Verification Required

Re4 may request identity verification to confirm your age during membership verification. This is done solely to ensure your protection.

9. Data Retention Period

Re4 does not retain your data indefinitely. Each type of data has a defined retention period.

  • Account Information: Up to 5 years after account closure — for legal compliance purposes.
  • Transaction Records: 7 years — in accordance with financial regulatory requirements.
  • Support Conversations: 2 years after the issue has been resolved.
  • Analytics Data: 12 months — retained for service improvement purposes.
  • Cookie Data: From 6 months up to a maximum of 1 year.

Once the retention period expires, re4 securely deletes or anonymizes your data.

10. Changes to the Privacy Policy

Re4's Privacy Policy may be updated from time to time to reflect changes in technology and applicable laws. When changes are made, re4 will notify you through the following channels:

  • The last updated date on this page will be revised accordingly.
  • For major changes, you will be notified via SMS to your registered mobile number or by email.
  • Notifications will be shown when the re4 app is opened.
Last Updated

This Privacy Policy was last reviewed and updated in January 2026.

11. Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please contact re4's data protection team.

Email Support
privacy@re4.im
Response Within 72 Hours
Live Chat
24×7 in Bangla
Instant Response

Privacy FAQs

No, never. Transactions on re4 are processed through a payment gateway, and your bKash or Nagad PIN never reaches or is stored by re4. If anyone claims to be from re4 and asks for your PIN, it is without doubt a scam.

re4 uses IP addresses to determine your general region for fraud prevention and security purposes. The app does not access GPS or your precise location unless you explicitly grant permission.

Email us at privacy@re4.im or reach out via live chat. Requests are processed within 30 days. In some cases, certain data may need to be retained due to legal obligations — you will be notified if this applies.

re4 may show you personalised bonuses or offers within the platform based on your preferences. However, your data is never shared with third-party advertisers.

After account closure, personal data is deleted once the specified retention period expires. Financial transaction records are kept for 7 years as required by law. You may request deletion of your data at any time.
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Need Help?

For any privacy questions or concerns, our 24×7 Bangla support team is always ready to help.

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